Today, technical support provided through apps, platforms, and software is mostly provided by phone or electronic messaging systems, with all the limitations and inconveniences that lack of visual contact entails.
APPAUP now offers you the opportunity to provide video assistance to your customers!
Thanks to the APPAUP app, you can now provide real-time video assistance, during which the support center will be in direct visual contact with the situation requiring resolution.
This way, the answers to any issues encountered will be illustrated directly on the video.
The user can be guided step-by-step, greatly limiting potential misunderstandings caused by ineffective and indirect communication.
This new real-time video assistance app offers significant advantages.
For the user (your technicians/CAT or the end user):
- Access to support with a simple click.
- Personalized, immediate, and easy-to-understand support.
- Resolution of most problems encountered, saving travel costs.
For you:
- Optimization of support times, with faster and more effective interventions.
- Offering an innovative and professional service, acquiring new customers and retaining existing ones
- Reducing or eliminating empty trips
Industries involved:
- MECHANICAL ENGINEERING
- MACHINERY
- INSTALLATIONS
- PLUMBLING
- HOME AUTOMATION
- PROFESSIONAL KITCHENS
- CONTRACT
- LIGHTING
- E-COMMERCE
- ASSISTANCE CENTERS
- WINE PRODUCTION
