TRAINING

Is your company ready for this new wine tourism? With Meraki Wine courses, you definitely are!

When a tourist, customer, or supplier shows up at your door, do you know how to welcome them well?

Since January 2018, wine tourism has officially been included in the Italian Budget Law, thus opening up a new dimension of importance and prestige, finally recognized, for this professional field. Not only administration, but also customer care will change.

Do your colleagues or employees know how to read customers’ body language and adjust their communication accordingly?

Do you know how to effectively capitalize on your company’s strengths?

For those in the tourism industry, a fundamental aspect of hospitality is customer care—that is, the ability to listen, communicate, and act accordingly to interpret their needs and personality. While this may sound obvious and simple to implement, the practice is actually much more complex. In communication, only 7% of the weight is given by the words we use, while 38% is made up of how they are said and 55% by body language. To fully master these communication tools, knowledge, practice, and attention are required.

Meraki Company

Communication is one of the foundations of civilization as we know it, and the use of our bodies and voices is born with us and evolves throughout life. Yet the importance of these tools is increasingly taken for granted, and their effectiveness declines dramatically, creating misunderstandings, fatigue, and problems, both communicative and physical. Meraki Training is dedicated to bringing the “heart” back into all our actions, shedding a different light and thinking on what we do and why we do it.
The Meraki System is a set of practices and applications of biomechanics, vocal technique, and psycho-emotional technique for improving the communication and physical abilities of an individual or a group; To achieve these goals, the system offers four enhancement modules: Reading, Voice, Body and Proxemics.